Senior Support Engineer - AI & Workflow Automation (Remote)

Methodfi; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading workflow automation company based in Berlin is seeking a Senior Support Engineer. This role involves providing best-in-class technical support to users, diagnosing issues related to workflow automation and integrations, and collaborating with engineers to achieve resolutions. The ideal candidate has 5+ years of technical support experience, strong understanding of APIs, and excellent communication skills. This position offers competitive compensation and a commitment to work/life balance.

Leistungen

Competitive compensation

Equity

30 days vacation plus holidays

Health benefits

Career growth budget

Remote-first environment

Unlimited AI budget

Open source support funding

Qualifikationen

• 5+ years of experience in a technical support or customer-facing engineering role.
• Open to participate in an on-call rotation for after-hours support.
• Strong understanding of workflow automation, APIs, and integrations.
• Excellent problem-solving skills and attention to detail.

Aufgaben

• Provide technical support to users via tickets, chat, and forums.
• Diagnose and troubleshoot issues related to n8n.
• Collaborate with the engineering team to resolve technical challenges.
• Create and maintain documentation and knowledge base articles.
• Identify common issues to improve product reliability.

Kenntnisse

Technical support experience

Understanding of workflows and APIs

Networking concepts

JavaScript knowledge

Docker knowledge

Problem-solving skills

Communication skills

Customer service orientation

Tools

Kubernetes

Jobbeschreibung

A leading workflow automation company based in Berlin is seeking a Senior Support Engineer. This role involves providing best-in-class technical support to users, diagnosing issues related to workflow automation and integrations, and collaborating with engineers to achieve resolutions. The ideal candidate has 5+ years of technical support experience, strong understanding of APIs, and excellent communication skills. This position offers competitive compensation and a commitment to work/life balance.