(Junior) Experience Management Functional Consultant*

sovanta AG; Heidelberg; Remote; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

sovanta AG sucht einen Spezialisten im Bereich Experience Management, der Verantwortung für Kundenanforderungen und Integration von Qualtrics in verschiedene Systeme übernimmt. Die Rolle erfordert Kenntnisse in Webentwicklung sowie eine hohe Kundenorientierung und Kommunikationsfähigkeit. Vorteile: flexible Arbeitsmodelle, individuelle Schulungen und die Möglichkeit, Teil eines dynamischen und agilen Teams zu sein.

Leistungen

flexible Arbeitszeit

Individuelle Hardware-Auswahl

Strukturierte Einarbeitung

Möglichkeiten zur beruflichen Weiterbildung

Mentorenprogramm

Regelmäßige Team-Aktivitäten

Qualifikationen

• Hochschulabschluss in einem relevanten Bereich.
• Kenntnisse in Webentwicklung (HTML, CSS, JavaScript) erforderlich.
• Fließend in Deutsch und Englisch.

Aufgaben

• Anforderungen von Kunden erfassen und Angebote erstellen.
• Implementierungen zwischen Qualtrics und CRM/HRIS-Systemen durchführen.
• Beratung und Kommunikation von Lösungen während der Implementierung.

Kenntnisse

Kundenorientierung

HTML

CSS

JavaScript

Kommunikationsfähigkeit

Ausbildung

Hochschulabschluss in Informatik, Sozialwissenschaften oder vergleichbar

Tools

CRM/HRIS-Systeme

Jobbeschreibung

sovanta AG optimizes the use of SAP with the help of software development, UX design, and artificial intelligence.

Are you passionate about developing feedback mechanisms to help companies make better decisions for their customers and employees? If so, come and join the sovanta Experience Management (XM) team!

Our offer

• Learn about best practices in the areas of Employee Experience (EX), Customer Experience (CX) and Employee Technology Experience (ETX)
• You will gain detailed insights into the Qualtrics platform and its connection to the SAP product portfolio
• Through various XM platform trainings we will help you to become a Qualtrics expert*
• You will work closely with customers across a variety of industries, learn about and help solve challenges faced by the world’s leading companies
• Pure flexibility: Our remote work policy allows you to work in the office anywhere in Germany, from home, in the Black Forest or on the German North Sea, whatever suits you best
• Thanks to our structured onboarding you will quickly find your way around
• At the welcome lunch you will get to know many other sovantees directly
• A mentor* will be at your side from day one and will support you with all technical and organizational questions
• We work independently, in an agile way and in interdisciplinary teams
• Professional development: Master new challenges as part of a team, work with the latest technologies and receive individual training – start with us and we will help advance your career
• We offer you what your tech heart desires – choose your hardware according to your wishes
• The XM team thrives on having regular opportunities to exchange knowledge, best practices, and insights.
• Become part of the sovanta family – our great team can’t wait to welcome you soon!

Your tasks at sovanta

• You are responsible for gathering customer requirements (e.g. as part of on-site/remote workshops) and are involved in creating offers
• The implementation of integrations between Qualtrics and other CRM/HRIS systems (e.g. SalesForce, SAP SuccessFactors, SAP Sales and Service Cloud)
• You develop customized closed-loop actions to drive organizational change
• This includes consulting and clear communication on solutions and best practices with customers via online meetings and e-mail
• You will work with the product and engineering teams to troubleshoot implementations
• You are the main contact person* for customers during conception and implementation
• You work on the further development of our XM portfolio including our custom solutions on the Qualtrics XM platform

What we are looking for

• You have a university degree in computer science, social science (e.g. psychology), business informatics or a comparable degree programme
• You have knowledge of web development (HTML, CSS, JavaScript)
• You have a high level of customer orientation, a confident manner, good communication skills and enjoy providing advice
• Ideally, you have knowledge of CRM/HRIS systems (e.g. SalesForce, SAP Sales and Service Cloud, SAP SucessFactors)
• Experience in survey methodology is an advantage, but not a must
• You are ready to become an expert* on the Qualtrics XM platform and related solutions
• You have a strong desire to gain in-depth product knowledge and familiarize yourself with new technologies
• You enjoy working both independently and as part of a team
• You are highly organized
• Fluent German and English top off your profile

Please note: *We focus on talent, not gender