CRM Campaign Manager (m/f/d) Marketing & Communications Gebr. Heinemann SE & Co. KG Hamburg,Germany

Your job: opening the gates to the world

With 140 years of retail expertise and more than 9,000 dedicated employees around the world, we offer travelers extraordinary shopping experiences. Our extensive product range fulfills the wishes of global travelers everywhere – whether in airport duty-free shops, above the clouds or on a cruise. And yet, we realise that our continued success also depends on our people, who give their best each day in our shared effort to keep our customers inspired. Join our team and discover what we can achieve together.

For Hamburg Headquarters we are recruiting - full-time or part-time - a

Your new job includes

As CRM Manager (m/f/d) you will be responsible for our omnichannel campaigns.
In particular, you will

• plan, coordinate and implement cross-channel campaigns (print, newsletter, app) for our customers
• ultimately be responsible for campaign design and implementation and coordinate these with internal interfaces as well as external suppliers and service providers
• develop personalized and automated new customer, activation and retention measures based on the customer journey, especially in the area of trigger emails and marketing automation
• develop personalization concepts and implement them in existing systems
• regularly monitor current trends and developments in CRM marketing, customer loyalty and personalization concepts

• Degree with a focus on marketing, communication, media studies or comparable training with relevant professional experience
• At least 3 years of professional experience in CRM marketing / digital marketing, CRM, e-commerce or product management, ideally in a retail environment
• Knowledge of CRM systems, in particular experience with Salesforce Cloud would be desirable
• Business fluent in German and English
• Enthusiasm for the latest trends and benchmarks in the field of CRM
• Independent way of working, hands-on mentality and confident demeanor
• Open and respectful interaction with your colleagues, which is particularly important to us as an internationally active family business

If you do not tick all boxes, but still believe you are a match to this role, we are happy to get in touch.

What you can be excited about

Attractive employeediscounts

Subsidised publictransport

Extensive training and development opportunities

Employer-funded pension

Are you interested? Good! Apply via the "Apply now" button stating your salary expectations and your earliest possible starting date. If you have any questions, please do not hesitate to contact Christina Wilbert at career@gebr-heinemann.de.We welcome all people, regardless of age, ethnicity, nationality, gender identity, religion, ideology, sexual orientation, social background or disability.