Director, GCIB KYC Outreach Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow, and make an impact, along with the power to make a difference. Join us!

Candidate will be a part of the Know Your Client (KYC) Outreach teams within the Global Corporate and Investment Bank (GCIB) and Global Markets (GM) lines of business.

The Function

The Client Outreach team are the front line unit who work with clients as part of meeting Know Your Client (KYC) periodic refresh and remediation requirements. We work in close collaboration with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank’s global regulatory and policy requirements as it relates to Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams.

The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and acts as a coordination point for resolving issues/challenges with respect to client and country-specific documentation requirements in a timely manner.

In addition to the ongoing document engagement, individuals within the team keep abreast of global regulatory change that could influence processes and identify opportunities that enhance the client experience.

The Role

The KYC Client Outreach Specialist (COS) teams serve as the Front Line Unit engaging with clients across business sectors and regions to meet KYC requirements for periodic refreshes in a timely manner.

Role Responsibilities

1. Outreach to clients requesting and collecting KYC documentation
2. Assign Outreach contacts and serve as the key point of contact for relevant Clients as well as Bankers, Operations, Risk, and other internal functions
3. Partner with KYC support to review, challenge, and communicate the KYC refresh forecast including any considerations as it relates to internal capacity as well as client population considerations
4. Drive ownership of client engagement and work across Lines of Business to close relationship coverage gaps, if any
5. Establish and own team/stakeholder routines to maintain transparency of progress, expectations, and provide a forum for escalations across industry coverage
6. Drive the organization and recording of client contacts in appropriate systems of record
7. Own any requirements as it relates to client-related discussions in internal governance routines within the FLU and those governed by support partners
8. Oversee and resolve the risks and impacts of non-compliance with KYC processes, including restrictions, closures, and associated business growth impacts
9. Consolidate client feedback on policy, requirements, and/or jurisdictional nuances where given to help improve the Bank’s processes across lines of business and regions
10. Raise process issues and improvements that collectively help our clients
11. Partner with colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, and other groups as needed
12. Review clients for appropriate activity and liaise with Bankers on whether relationships with specific entities should continue
13. Own the Outreach of both periodic refreshes as well as remediation and associated programs
14. Own the Outreach of jurisdictionally or regionally stringent requirements where needed
15. Own timely collection of client required documentation, including follow-ups where needed
16. Ensure voice of the client is heard while adhering to policies, laws, rules, and regulations
17. Consider, propose, or feedback on potential client portals or improved methods of interaction
18. Own performance metrics, and ensure any exceptions are resolved within required timeframes
19. Master customer due diligence (CDD) requirements and guide clients as needed to comply
20. Drive the collection of enhanced customer due diligence (ECDD) requirements and guide clients as needed to comply
21. Represent Outreach on exam/audit/regulatory management from a FLU perspective, where needed
22. Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities
23. Ensure hiring and mobility adhere to the KYC FLU location strategy
24. Embrace a collaborative and output-oriented culture

Required Skills

1. Bachelor's degree or equivalent work experience
2. Extensive experience in a client-facing role within the financial services or a related industry
3. Preferred: Certified Anti-Money Laundering Specialist (“CAMS”)
4. Knowledge of AML CDD policy and standards, industry practices in AML CDD, including legal entities in global jurisdictions
5. Must demonstrate a strong client focus
6. Demonstrable ability to work across lines of business, regions, and global client groups
7. Understands how the client book fits into the overall business growth strategy
8. Understand big picture and ability to work well independently
9. Ability to initiate and build strong relationships with all levels of the organization
10. Excellent interpersonal skills for motivation, collaboration, and encouragement
11. Professional Demeanor: Demonstrating patience, composure, and a positive attitude.
12. Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.
13. Flexibility and Adeptness: Handling multiple projects and daily tasks, adjusting to a changing environment, adept to new approaches that improve overall work efficiency and effectiveness.
14. Initiative: Identify process improvements, demonstrate a "self-starter" behavior and a willingness to help others, and show potential to require minimal supervision.
15. Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail
16. Excellent proficiency using Microsoft office products, particularly Microsoft PowerPoint, Excel, Word

Bank of America:

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mindset are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications, and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.