Head of Operations Coliving Spaces (m/f/d)

Head of Operations Coliving Spaces (m/f/d)

Head of Operations Coliving Spaces (m/f/d)

About the company

POHA House creates sustainable Cospaces for professionals to live, work and come together under one roof. We provide a range of high-quality furnished flats, flexible offices and community spaces that offer unrivalled comfort, eco-friendly design and an inspiring community.

Overall, our mission is to create Cospaces that have a positive impact.

Our residents also have access to creative and experience-driven events, workshops, and fitness courses that make it easy for residents to meet their future best friends or business partners. Our aim is for POHA House to be a place where people can live, work and accommodate friends & family. And as a bonus, they do something good for our environment at the same time.

Live in Münster, coming soon to Aachen, Essen, Hamburg and beyond. POHA House is creating the future of living. Sleep, eat, connect, chase your dreams, repeat.

• Design and outline a unique and memorable resident journey through the Co-spaces.
• Manage and cultivate partnerships with local and global entities to deliver exceptional services and host unique and unforgettable events.
• Collaborate with the Sales & Marketing team to execute and define a lettings strategy that positions POHA House locally and attracts new residents.
• Utilize and augment the current on-site technology assets, encompassing property management software, CRM systems, and the POHA App, to enhance resident satisfaction and optimize internal IT support operations effectively.
• Take ownership of the properties’ operational costs and budgets and seek innovative ways to make properties more cost-efficient
• Recruit, train, and supervise a capable and dedicated team.
• Serve as the primary point of escalation and resolution for all Operations-related matters within the business.
• Formulate a department strategy aligned with the broader business strategy.
• Oversee the ramp-up of new markets and handovers of all buildings

Requirements

• Highly enthusiastic about the POHA concept
• Resilience & ability to succeed in a startup environment
• Ability to work as a team and collaborate across multiple functions
• Creative problem-solver with a "can-do" attitude and a talent for getting things done
• Strong administrative and organizational skills and the ability to maintain a realistic balance among multiple priorities and an agile environment.
• Ability to take the initiative, understand deadlines and priorities, and carry multiple projects simultaneously.
• Excellent communication skills in English and German, as well as the confidence to communicate with and convince multiple stakeholders
  
  Job-related requirements
  • BA/BS degree or similar college-level education
  • Excellent command of English and German (written and spoken)
  • 5+ years experience in hotel/ co-living/ student housing operations or real estate operations as a whole
  • Experience letting spaces in the residential or hotel sector using various digital marketing strategies
  • Comfortable leading a SaaS infrastructure and understanding software pricing and data transfer methodologies
  • Experience with facility management and maintenance best practices
  • Passion for Co-spaces and our mission and a clear focus on resident experience
  • Knowledge in IoT and smart home technologies is beneficial
  • Knowledge and expertise in ecological sustainability and well-being is beneficial
  • Incredible negotiation skills
  • Outgoing, personable, and energetic personality
  • Ability to succeed in a startup environment
  • Ability to travel

Offer

• A vibrant, family-run company with a very good track record in the real estate industry and startup scene
• A close-knit team operating out of Aachen, Berlin and Münster
• Flat hierarchies, open communication, and a say in your scope of work and what that means
• POHA partner discounts, and excellent parties
• Flexible working hours, hybrid working, and ability to work from all POHA locations
• Always have your birthday off
• Opportunity to serve your community 1 day/year through our POHA Act initiative
• Annual Learning and Development budget
• Plenty of memes and fun merch

As our Head of Operations Coliving Spaces, you will lead the operations of our Co-spaces, ensuring our residents have an exceptional experience throughout. You will lead all on-site Operations and Community Management teams, building local communities, maximizing building efficiency and sustainability, and creating incredibly smooth and memorable experiences for our residents.

Other remarks

Innovative research lab & media platform dedicated to providing state of the art insights to the coliving sector.

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