Analyst, Applications Support - (, , Remote)

Analyst, Applications Support - (, , Remote)

We are looking for an Analyst in Applications Support to join our team. This role involves ensuring all problem tickets are completed accurately and in a timely manner, conducting troubleshooting and analysis to resolve issues, and monitoring system performance.

Key Responsibilities

• Ensure all problem tickets are completed accurately and in a timely manner.
• Conduct troubleshooting and analysis and work issues to resolution, with minimal assistance.
• Monitor system performance and utilize system monitoring tools to identify and resolve issues and ensure system effectiveness.
• Ensure the resolution or escalation of critical issues to Application Support, Operations or Development staff.

Skills

• Advanced system administration and application support skills.
• Knowledge of standard ITIL processes.
• Experience with industry-standard Service Desk Tools.
• Excellent interpersonal, verbal, and written communication skills.
• Client-focused approach to work.
• A flexible attitude with respect to work assignments and new learning.
• Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail.
• Willingness to work in a matrix environment and to value the importance of teamwork.
• Technical and functional expertise on the Veeva Vault applications.
• Coordinate with Veeva Managed Services for Veeva product release and resolution of issues in the application.
• Some experience in application development using Java (common frameworks), the development of Web Services, and PL/SQL, is a plus.

Education

• Bachelor's degree in a relevant technical area (Electrical Engineering, Information Systems, Computer Sciences, Computer Engineering) preferred or technical training certificate and equivalent experience.

Language Skills

• Native language and proficiency in verbal and written English.

Minimum Work Experience

• Work experience in the Veeva Vault applications.
• Complex system administration and application support experience in a global environment.
• Some experience in application development is a plus.