IT SUPPORT SPECIALIST

IT SUPPORT SPECIALIST

Location: Dortmund, Germany

Type: Part-Time

Hours: (10-20) Hours Per week

Description: BCIC Swiss GmBH is looking for a dispatch On-site IT Support Specialist in Dortmund, Germany.

Responsibilities

1. Provide first/second level contact and problem resolution for customer issues.
2. Work with Third Party Vendors to remediate complex AV issues as needed.
3. Provide timely communication on issue status and resolution.
4. Maintain ticket updates for all reported incidents.
5. Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
6. Have basic knowledge of the Mac operating system to support Apple PC users.
7. Install, upgrade, support, and troubleshoot printers and computer hardware.
8. Perform general preventative maintenance tasks on computers, laptops, and printers.
9. Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
10. Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
11. Have broad experience in IT with a basic understanding of networks, servers, audio/visual, smart devices, and telecoms.
12. This position requires the ability to work in a project-based environment requiring flexibility and teamwork.
13. Perform other duties as assigned.

Requirements

1. Need to have a German 20-hour weekly work permit.
2. Good knowledge of computers/IT.
3. Need German Language B2 proficiency.

If all the above match your requirements and needs, please feel free to send your CV mentioning the position in the subject line (with WhatsApp number) as soon as possible. Apply here: nishat.kayser@bcic-swiss.com

Salary: Negotiable

Company Details: BCIC Swiss GmBH, Lattichstrasse 6, 6340 Baar

Contact:

Shomi Kayser Nishat
Talent Acquisition Specialist
Email: nishat.kayser@bcic-swiss.com
LinkedIn: [Link]