CS Strategic Projects Manager

Agicap Inc.; Berlin; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading software company seeks a CS Strategic Projects Manager in Berlin. You will lead impactful projects within the Customer Success department, focusing on organization changes and onboarding strategies to enhance client value. The ideal candidate has experience in consulting or SaaS, a relevant Master's degree, and strong communication skills. This role offers competitive salary and opportunities for growth while working on-site with some remote flexibility.

Leistungen

Competitive salary and benefits package

Career growth opportunities

Opportunity to work in an innovative environment

Qualifikationen

• 3+ years of experience, ideally in a consulting firm or SaaS scale-up.
• A success-driven personality focused on operational impact.
• Ability to adapt to a fast-scaling environment.

Aufgaben

• Contribute to CS organizational changes.
• Define onboarding strategy to activate customers.
• Work on efficiency programs to unlock value for clients.
• Create and improve internal processes with operational teams.
• Support Heads and Team Leads with change management.

Kenntnisse

Project management

Consulting experience

B2B SaaS understanding

Fluent English

Communication skills

Operational problem-solving

Ausbildung

Master's degree in business or engineering

Jobbeschreibung

Overview

Join to apply for the CS Strategic Projects Manager role at Agicap.

Main mission

Reporting directly to the Deputy Global COO, you will play a key role in Agicap’s journey to exceed €100M in ARR over the coming years. As a CS Strategic Projects Manager, you will be responsible for the project management of the most impactful projects for Agicap’s Customer Success department. You will play a key role in Agicap\'s hypergrowth by working closely with Agicap’s management team. You will lead transverse projects and support the Head Ofs across all CS functions: Care, Account Management, Techs and Implementation. You will have to be their trusted business partners by understanding their main pains, identifying critical paths to fix them and operationally deliver both the action plans and the change management. You will work on a multi-country scope (France, DACH, Italy, UK, Spain).

Key responsibilities

• Contribute to CS organizational changes
• Define the overall onboarding strategy to activate our 8000 customers
• Work on efficiency program to unlock added value for our clients
• Adapt compensation plans to align with Agicap’s growth strategy
• Create, formalize and improve internal processes in collaboration with operational teams
• Support Head Ofs and Team Leads with change management
• Deliver operational solutions and changes

Qualifications

• +3 years of experience, ideally in a consulting firm or in a similar role in a SaaS scale-up
• Master\'s degree in a top business or engineering school
• A Doer mindset and an appetite for diving into operational problems
• A success-driven personality focused on making an impact daily and actively contributing to an entrepreneurial adventure
• A good understanding of the B2B SaaS ecosystem, ideally some knowledge in the Treasury Management System (TMS) world
• Excellent oral and written communication skills
• The ability to adapt to a fast-scaling environment
• The ability to work with diverse teams and to drive, coach, and improve the performance of their team
• Native language: French, German or Italian
• Fluent English required

Geography & benefits

• Ideally located in Berlin, one of the following Agicap offices could work as well: Lyon, Milan, Lisbon
• Mostly on-site presence, some weekly remote days
• Competitive salary and benefits package
• Opportunity to work in a fast-paced and innovative environment
• Career growth and development opportunities

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Project Management and Information Technology

Industries

• Software Development