Connectivity Manager - Hotels

Trip Group; Frankfurt am Main; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A global travel service provider is seeking a Connectivity Manager to support hotel partners with technical connectivity. The role involves troubleshooting integration issues and ensuring a smooth booking experience. Ideal candidates have experience in hotel connectivity, excellent communication skills in English, and knowledge of XML and hotel systems. This position offers opportunities for growth in a fast-paced international environment.

Leistungen

Rapid business growth in global markets

Flexible work arrangements

Learning opportunities for career development

Qualifikationen

• Experience in hotel front desk or reservation systems is a plus.
• Ability to multitask and prioritize effectively.
• Clear communication style with strong learning ability.

Aufgaben

• Provide technical responses and troubleshooting for hotel partners.
• Assist with pilot processes and create integration documentation.
• Perform end-to-end testing for system connectivity.

Kenntnisse

Direct experience in Connectivity with hotels

Strong stakeholder management

Excellent English communication skills

Tools

XML

CRS and PMS systems

Jobbeschreibung

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

The Role

Join our team as a Connectivity Manager, where you’ll support hotel partners with technical connectivity, troubleshoot integration issues, and help ensure a smooth booking experience for travellers worldwide. We’re looking for a tech-savvy communicator who’s eager to grow in a fast-paced global travel company. Ready to make an impact on millions of journeys?

Responsibilities

• Internal Technical Response
• Forward any universal issues to regional or global headquarters with accurate and complete descriptions of the cases for long-term solutions if needed
• Identify possible causes and address individual and/or basic issues
• Provide the first technical response and feedback to the local team for system connectivity related concerns
• Partner Integrations / Technical Engagement Management
• Assist with Pilot/Beta processes, acting as the liaison between Client/Support and Partner
• Work with internal teams and partners to analyze/troubleshoot integration and operation issues
• Create and maintain accurate integration documentation for new integration, enhancement and migration
• Provide API integration and testing support, both internally and externally
• Perform end-to-end testing with partner system connectivity

What you'll Need to Succeed

• Direct experience in Connectivity with hotels and accommodation providers
• Experience in the hotel front desk and/or reservation systems is a plus, especially knowledge of CRS, PMS, and any other hotel distribution systems and API languages (XML)
• Ability to multitask, prioritize, and escalate when needed
• Strong stakeholder management across both technical and commercial teams
• Clear communication style with a strong learning ability and a sense of ownership over the system
• Excellent English communication skills. Chinese or other European languages are a plus

Why Trip.com Group

We offer a platform to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

• Rapid business growth in global markets offers abundant career opportunities at various levels and in multiple functions
• Internal transfers are encouraged, and a global job rotation program enables you to pursue a global career path and make a global impact
• Learning opportunities to further your career in leadership, soft skills, and professional expertise
• Flexible work arrangements
• Company-sponsored greetings and activities at holidays, birthdays, and team events

Find out more about opportunities at Trip.com Group by visiting our official careers page.