Parts Associate

Hireology; Hanwell Rural Community; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading truck dealership in Canada is seeking a Parts Associate to join their team. The ideal candidate will have 1-2 years of experience in a parts counterperson role and possess excellent customer service skills. Responsibilities include assisting customers, managing inventory, and ensuring compliance with safety procedures. The position offers competitive wages and comprehensive benefits, and is located in Hanwell, NB.

Benefits

Competitive industry wages

Comprehensive benefits plan

RRSP contributions with 5% employer matching

State-of-the-art facility

Boot allowance and uniforms provided

Discounts on products and services

Career advancement opportunities

Certification reimbursement and training expenses paid

Continued education opportunities

Qualifications

• Minimum of 1-2 years in a parts counterperson role.
• Forklift certification or willingness to obtain is considered a strong asset.

Responsibilities

• Assist customers with selecting parts and accessories.
• Answer incoming phone calls, addressing customer inquiries.
• Provide exceptional customer service to internal and external customers.
• Operate forklifts and pallet jacks to move inventory.
• Perform regular inventory counts to ensure stock accuracy.
• Manage inventory levels and maintain an orderly workspace.
• Handle customer inquiries and resolve parts issues.
• Ensure compliance with safety procedures and regulations.
• Assist with parts procurement to meet customer needs.

Skills

Excellent customer service

Strong attention to detail

Multitasking and organizational skills

Education

High school diploma or equivalent

Tools

Forklifts

Pallet jacks

Job description

Join the Peterbilt Atlantic Family!

At Peterbilt Atlantic, we’re not just about building trucks — we’re about building lasting relationships, providing top-notch customer service, and pushing the limits of innovation. As an authorized Peterbilt dealership, we’ve earned a reputation for excellence, and we’re looking for passionate, hardworking individuals to join our dynamic team!

325 Greenview Drive, Hanwell, NB | Day Shift | Full-Time

Standard Working Hours:

Mon - Fri | 7:00 am – 4:00 pm | 40 hours per week

We’re looking for a Parts Associate to join our fast-paced Parts team. The Parts Associate plays a crucial role in ensuring the efficient flow of inventory and exceptional customer service. This role involves managing inventory, assisting customers with parts selection, and supporting the daily operations of the parts department. The ideal candidate is adaptable, detail-oriented, and able to thrive in a fast-paced environment.

What You’ll Do:

• Assist customers with selecting parts and accessories, providing recommendations based on their needs.
• Answer incoming phone calls, addressing customer inquiries, and directing calls to the appropriate departments as needed.
• Provide exceptional customer service to both internal teams and external customers, addressing inquiries and resolving issues promptly.
• Operate forklifts, pallet jacks, and other equipment to safely move, load, and unload inventory as needed.
• Perform regular inventory counts (including cycle counts) to ensure stock accuracy and minimize discrepancies.
• Manage inventory levels, including stocking shelves, organizing parts, and maintaining an orderly workspace.
• Handle customer inquiries and resolve any issues regarding parts, pricing, or availability in a professional manner.
• Ensure compliance with company policies, safety procedures, and regulatory requirements related to shipping, receiving, and inventory management.
• Assist with parts procurement, including sourcing and special-order requests, to meet customer needs and maintain workflow efficiency.

What You Need:

• High school diploma or equivalent.
• Minimum of 1-2 years in a parts counterperson role.

Additional Strengths:

• Excellent customer service and communication skills, particularly in a retail or parts environment.
• Forklift certification or willingness to obtain is considered a strong asset.
• Strong attention to detail.
• Exceptional multitasking and organizational skills, with the ability to prioritize tasks in a fast-paced environment.
• Ability to work independently and as part of a team.
• Strong organizational and Time Management Skills.

Perks of the Job:

• Competitive industry wages
• Comprehensive benefits plan through Blue Cross
• RRSP contributions with 5% employer matching (no maximum)
• State-of-the-art, brand-new facility with multiple service bays and cutting edge technology
• Boot Allowance & uniforms provided
• Discounts on products and services
• Discounts at TORQUE Motorsports
• Career advancement opportunities, we promote from within
• Certification reimbursement and all training expenses paid to further your career
• Continued education, manufacturer hands on and web-based training.

Ready to accelerate your career? If you’ve got the drive, we’ve got the opportunity! Join a team that’s committed to excellence and enjoy working with one of the most respected names in the trucking industry.

Peterbilt Atlantic is committed to employment equity, fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. Peterbilt Atlantic welcomes all individuals who will help us achieve our goals, including women, visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression.

We thank all who apply; however, only those selected for an interview will be contacted.

If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide the applicable accommodation.