Desktop Support Engineer

Invention Technology LTD; Southwestern Ontario; On-site; CAD 45,000 - 65,000; Full time

Job summary

A global IT solutions provider is seeking a full-time Desktop Support Engineer for on-site support. The role involves installing and maintaining desktop computers, troubleshooting technical issues, and assisting end-users with their IT inquiries. Ideal candidates have strong skills in technical support, experience in printer support, and may hold relevant certifications. This position is essential for ensuring the efficiency of the organization's IT services.

Qualifications

• Proficiency in managing Desktop Computers and providing troubleshooting for systems.
• Strong Technical Support skills for diagnosing and resolving technical issues.
• Experience in Printer Support including installations and repairs.

Responsibilities

• Install, configure, and maintain desktop computers.
• Resolve hardware and software issues and provide printer support.
• Assist end-users with technical inquiries and maintain system performance.

Skills

Desktop Computer Management

Technical Support

Printer Support

Problem-Solving

Communication Skills

Education

Associate or Bachelor's Degree in IT or related field

Tools

CompTIA A+

Microsoft certifications

Cisco certifications

Job description

Invention Technology LLC (ITL) is a globally recognized IT solutions provider, offering advanced, on-demand, and fully managed IT support services in over 150 countries. Our services include deskside support management, IT outsourcing, IT security solutions, consulting, 24/7 service desk operations, and global field services. With a commitment to seamless technology solutions, ITL focuses on enabling businesses to optimize operations, enhance security, and innovate effectively. Our dedicated team of skilled engineers delivers reliable and efficient support to empower organizations, ensuring their digital infrastructure is secure, scalable, and tailored for long-term success.

Role Description

This is a full-time Desktop Support Engineer role based on-site in Elgin. The Desktop Support Engineer will be responsible for installing, configuring, and maintaining desktop computers, resolving hardware and software issues, troubleshooting technical errors, and providing printer support. The role involves ensuring efficient system performance, assisting end-users with technical inquiries, and performing routine maintenance to support the organization’s IT infrastructure.

Qualifications

• Proficiency in managing Desktop Computers and providing expert-level troubleshooting for computer systems and hardware.
• Strong skills in Technical Support, including identifying, diagnosing, and resolving technical issues faced by end-users.
• Experience in Printer Support, including installations, repair, and troubleshooting printer-related problems.
• Knowledge of Computer Hardware and its components, including assembly, diagnostics, and preventative maintenance.
• Excellent problem-solving and communication skills, with the ability to work effectively in a team environment.
• Previous experience in on-site IT support or a similar technical role is highly preferred.
• An associate or bachelor’s degree in Information Technology, Computer Science, or a related field is beneficial.
• Relevant certifications such as CompTIA A+, Microsoft, or Cisco certifications are a plus.