Billing Representative

Red River Mutual; Altona; On-site; CAD 35,000 - 50,000; Full time

Job summary

A progressive insurance company in Altona seeks a full-time Customer Service Representative. The role involves managing client account inquiries, processing payments, and ensuring high customer service levels. Candidates should have a High School Diploma and 1-2 years of customer service experience. Strong communication and teamwork skills are essential. Join our inclusive team where we value employee support and community impact.

Qualifications

• 1-2 years’ experience in the Customer Service field.

Responsibilities

• Handle incoming phone calls from insureds and brokers.
• Provide high-level customer service for account inquiries.
• Process policy payments and update banking information.
• Collaborate closely with other Billing Representatives.

Skills

Customer service orientated

Teamwork and collaboration

Strong written and oral communication

Conflict management and resolution

Education

High School Diploma

Post-Secondary education in a related field

Job description

Job Description

Posted Friday, November 21, 2025 at 6:00 AM

COMPANY PROFILE:

Red River Mutual is a progressive insurance company with a focus on our customers and employees. We believe everyone has a right to feel safe and protected, and to know that someone is looking out for them. So, we treat our employees like family members – we’ll be honest with them, support them, offer a listening ear, admit when we’re wrong and be a positive force in their lives and in our communities.

LOCATION: Altona, MB

SCHEDULE: Full-Time

DIRECT REPORTS: N/A

PURPOSE OF POSITION:

This position is responsible for handling insured/broker account receivables, inquiries and concerns on various billing payments, NSFs, and collections at a policy level while ensuring a high level of customer service to our broker network.

KEY RESPONSIBILITY AREAS:

• Manage incoming phone calls from insureds and brokers
• Provide a high level of customer service when dealing with customer or broker inquiries regarding account statuses
• Various processing tasks (policy payments, updating banking information, etc.)
• Closely work alongside the other Billing Representatives
• Various other duties as assigned

QUALIFICATION AND SKILLS:

• High School Diploma
• 1-2 years’ experience in the Customer Service field
• Post-Secondary education in a related field isconsidered an asset
• Customer service orientated
• Proven teamwork and collaboration skills
• Strong written and oral communication skills
• Proven conflict management and resolution skills

We thank all applicants for their interest; however only those selected for an interview will be contacted.

Accommodation for applicants with disabilities is available upon request any time during the recruitment process.Our Accessible employment policies and practices are available on request and in accessible formats.Applicants with disabilities can request accessible formats of communication and/or request an alternative method of applying for a position by [e-mail] or1-800-370-2888(toll free).