Quality Manager

Richmond Villages; Região Sul; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading health service provider in Brazil is seeking a Quality Manager to oversee care homes in the South Region. The successful candidate will provide operational support, coach teams, and ensure high-quality standards. Requires nursing qualifications and previous leadership experience in a care setting. Offers competitive salary, company car, and impressive benefits including 33 days of annual leave.

Serviços

Competitive salary

Company car

10% management bonus

Bupa benefits

33 days annual leave

Discounted gym membership

Free flu vaccine

Qualificações

• Previous experience performing successfully in a Home Manager or Quality role.
• Registered Nurse with strong clinical knowledge base.
• Experience in leading audits (internal & external) and creating action plans.
• Ability to work across multiple care homes.
• Experience coaching teams around clinical concerns.

Responsabilidades

• Provide operational support and expertise to care homes across the region.
• Coach, mentor, and support Home Managers in selected homes.
• Analyze quality metrics, conduct audits, and liaise with the Operational Quality team.
• Develop service improvement plans with action items, ownership, and timescales.

Conhecimentos

Operational support

Coaching and mentoring

Quality metrics analysis

Adaptability

Formação académica

Registered Nurse

Home Manager or Quality role experience

Descrição da oferta de emprego

Quality Manager

Covering South Region (Excludes Kent, Essex & London)

Competitive salary, company car, eligibility for 10% management bonus, excellent Bupa benefits.

Full time & permanent.

About The Role

You will be responsible for working as a key member of the Regional Management Team, providing operational support and expertise to care homes throughout the region.

Working in partnership with your Regional Director, you will give your team of care home managers all the support they need to deliver excellent customer service, high quality standards and strong leadership for our people.

You will coach, mentor and support Home Managers in selected homes as identified and agreed by Operational Management.

Supporting the Regional Director in monitoring all aspects of service in the homes, you will be responsible for the analysis and use of quality metrics, conducting audits, and liaising with the Operational Quality team.

You will work in partnership with the quality team and Home Manager to develop focused service improvement plans in the homes, identifying the actions, ownership, and timescales needed to make things happen.

Responsibilities

• Provide operational support and expertise to care homes across the region.
• Coach, mentor, and support Home Managers in selected homes.
• Analyze and use quality metrics, conduct audits, and liaise with the Operational Quality team.
• Develop focused service improvement plans with action items, ownership, and timescales.

Qualifications

• Previous experience performing successfully in a Home Manager or Quality role.
• Registered Nurse with strong clinical knowledge base.
• Experience in leading audits (internal & external) and creating action plans.
• Adaptability and ability to work across multiple care homes with differing requirements.
• Experience coaching and supporting teams around clinical concerns, including analyzing data for trends/themes.

Benefits

• Job satisfaction: making a difference to residents and their families every day.
• Pension match contribution up to 6% employee and 12% employer, life assurance and private medical insurance.
• 33 days annual leave (inclusive of statutory bank holidays).
• Comprehensive induction, ongoing training and development.
• Discounted gym membership, free flu vaccine, and discounts on Bupa dental care.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, champion diversity, and understand the importance of our people representing the communities and customers we serve. We especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Location

South Region (Excludes Kent, Essex & London). Locations include Arbrook House, Argyles, Ashley House, Bayford House, Beacher Hall, Church Farm, Clare House (Uxbridge), Copper Beech, Dean Wood, Druid Stoke, Eglantine Villa, Elm Grove, Elm View, Green Gates, Heol Don, Knights Grove, Manor Court, Maypole, Middlesex Manor, Norewood Lodge, Northlands House, Oak Lodge, Parkside (Reading), Pendean House, and 18 more.