Service Coordinator

Shawmanagement; Wakefield Regional Council; On-site; AUD 56,000 - 65,000; Full time

Job summary

A service-based company is seeking a dedicated Coordinator to manage a team of engineers and ensure timely execution of projects. This role requires strong leadership within a high-pressure environment, prioritizing client satisfaction and operational excellence. Ideal candidates will have experience in project coordination, leading teams, and an instinct for customer care. Join a mission-critical role where every action has a significant impact.

Qualifications

• Proven experience in reactive and planned project coordination.
• Experience leading a team.
• Strong organisational skills and commercial acumen.
• A natural instinct for customer care.

Responsibilities

• Coordinate and manage 5 mobile engineers across the North Central region.
• Schedule urgent and planned works, ensuring no delays.
• Be the first point of contact for clients — professional and proactive.
• Manage strict deadlines and high expectations.
• Work closely with purchasing and sales teams.
• Ensure site surveys and installations are completed on time.
• Handle credit checks and subcontractor management.
• Deliver smooth project execution from start to finish.

Skills

Project coordination

Team leadership

Strong organisational skills

Customer care

Job description

Hours

Monday to Friday, 08:00 – 17:00

Location

Wakefield, WF2

Salary

£28,000 - £32,000

Overview

This is not just a job — it's a mission‑critical role in a 24/7 service‑based business where failure is not an option. Clients are demanding, and we share their pain. Every call is an opportunity to deliver excellence — not an inconvenience, but the reason we exist. We are recruiting an experienced, commercially aware Coordinator who thrives in a reactive, high‑pressure environment and is ready to lead from the front. There will be three areas you will be responsible for managing: Pre‑planned maintenance (PPM), Reactive, and Installations.

Job Responsibilities

• Coordinate and manage 5 mobile engineers across the North Central region
• Schedule urgent and planned works, ensuring no delays, no excuses
• Be the first point of contact for clients — professional, positive, and proactive
• Manage strict deadlines, tight budgets, and high expectations
• Work closely with purchasing and sales teams — we are one team, one goal
• Ensure site surveys, quotations, and installations are completed on time
• Handle credit checks, supplier coordination, and subcontractor management
• Constantly reschedule resources to meet shifting priorities
• Deliver smooth project execution from start to finish
• Service Repair Coordination: Reactive scheduling, urgent client support, engineer dispatch
• PPM Coordination: Planned maintenance, quoting, supplier liaison, profitability tracking
• Client Communication: Clear, confident, and always positive
• Commercial Awareness: Protecting and enhancing margin on every transaction

Experience Required

• Proven experience in reactive and planned project coordination
• Experience leading a team
• Strong organisational skills and commercial acumen
• A natural instinct for customer care

Ready to lead, deliver, and make a difference?

Apply now and become part of a company where every second counts and every action matters.

INDLEE