Senior Digital Support Engineer

Service Stream Group; City Of Canning; On-site; AUD 90,000 - 120,000; Full time

Job summary

A leading service provider in Australia is seeking a Senior Digital Support Engineer to deliver high-quality IT support. This role involves leading complex issue resolution, managing Level 2 and 3 support for various platforms, and administering Microsoft 365 applications. The ideal candidate has over 5 years of experience in IT support, strong automation skills, and holds relevant certifications. This is a 12-month fixed term contract based out of Welshpool, WA.

Benefits

Flexible working

Career development opportunities

Discounts to retailers

Various paid leave options

Diversity and inclusion culture

Qualifications

• Minimum 5 years’ experience in IT support or service desk roles.
• Proven experience in a senior-level support role.
• Expert-level knowledge of Microsoft 365 administration.

Responsibilities

• Lead resolution of complex IT incidents.
• Provide Level 2 and Level 3 support for end-user devices.
• Administer and support Microsoft 365 applications.

Skills

IT support

Service desk leadership

Microsoft 365 administration

Scripting skills (PowerShell)

Problem-solving

Communication skills

Stakeholder engagement

Education

Bachelor’s degree in IT or Computer Science

ITIL Foundation certification

Microsoft certifications

Tools

Microsoft 365

Azure Active Directory

Intune

AWS

Azure

Job description

Primary Location

WA - Welshpool

Job Description Summary

As a Senior Digital Support Engineer, you will play a pivotal role in delivering high‑quality IT support across Service Stream’s national operations. This senior‑level position combines service desk leadership with deep technical expertise in End User Computing (EUC) and digital workplace technologies. You’ll be the primary escalation point for complex technical issues and will drive strategic improvements to enhance user productivity and satisfaction.

You’ll be part of a collaborative, agile delivery team, based out of our Welshpool Office in WA.

Please note this is a 12‑month fixed term contract.

About the Role

• Lead the resolution of complex and high‑priority IT incidents, acting as the senior escalation point.
• Provide Level 2 and Level 3 support for end‑user devices (Windows/macOS) and mobile platforms (Apple & Android).
• Administer and support Microsoft 365 applications including Teams, SharePoint Online, Exchange Online, and Intune.
• Design and implement advanced configurations and security policies for end‑user environments.
• Drive operational excellence through process improvement, automation, and documentation.
• Mentor junior support staff and lead knowledge‑sharing initiatives.
• Support onboarding/offboarding processes and ensure timely provisioning of hardware and access.
• Lead post‑incident reviews and contribute to strategic technology deployments and upgrades.

Skills and Experience

• Minimum 5 years’ experience in IT support or service desk roles, with a strong focus on EUC.
• Proven experience in a senior‑level support role with incident coordination responsibilities.
• Expert‑level knowledge of Microsoft 365 administration, Intune, and Azure Active Directory.
• Strong scripting and automation skills (e.g., PowerShell).
• Excellent problem‑solving, communication, and stakeholder engagement skills.
• Bachelor’s degree in IT, Computer Science, or a related field.
• Certifications such as Microsoft 365 Certified: Enterprise Administrator Expert or Modern Desktop Administrator Associate.
• ITIL Foundation certification or higher.
• Experience with cloud platforms (AWS, Azure) and project management in a support context.

About Us

Service Stream is an equal opportunity ASX‑listed business that develops and operates Australia’s essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. We keep communities connected.

Benefits of Working with Us

• Flexible working – All flexibility requests are genuinely considered.
• Growth – Career development opportunities across our expanding business units.
• Discounts – Access to hundreds of retailers including Woolworths, Airbnb, JB Hi‑Fi, and Bupa.
• Paid leave – Parental, cultural, community service, study, corporate volunteering, and purchased leave.
• Culture – A workplace that values diversity, inclusion, and celebrates excellence.

How to Apply

Please submit your interest with the Apply button where you will be directed to create a profile on our system. We celebrate diversity at Service Stream and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups.

Applications will not be accepted via email. If you require any reasonable adjustments to the recruitment process, please email [e-mail].

Department

GBIS

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