Business Support Officer | Infringements

Moreton Bay; Caboolture; On-site; AUD 65,000 - 85,000; Full time

Job summary

A local government authority in Queensland seeks a Business Support Officer (Infringements) to provide essential administrative assistance for council infringement processes. In this role, you will manage customer requests, handle data, and ensure compliance with government mandates. The ideal candidate will have strong communication and time management skills while demonstrating exceptional attention to detail in a collaborative environment. This position also offers various benefits, including a nine-day fortnight and professional development opportunities.

Benefits

Nine-day fortnight work schedule

Negotiated salary increases

Professional development opportunities

Salary packaging options

Discounted health insurance

Fitness Passport Program

24/7 confidential counselling service

Qualifications

• Exceptional administrative support in a dynamic environment.
• Ability to manage sensitive information effectively.
• Current driver's license required.

Responsibilities

• Provide general administrative assistance for infringement processes.
• Handle customer requests and manage data.
• Ensure compliance with government contracts.

Skills

Strong communication skills

Attention to detail

Time management

Proficiency in Microsoft Office

Interpersonal skills

Job description

Business Support Officer | Infringements

Join City of Moreton Bay as a Business Support Officer (Infringements), and help shape and enhance our communities for today and tomorrow.

As our Business Support Officer (Infringements) you will provide general administrative assistance to ensure effective and efficient delivery of end-to-end processes relating to council infringements.

This role involves detailed administrative tasks supporting infringement management processes. Responsibilities include handling customer requests, managing infringement offence data, and ensuring compliance with government contracts. The position contributes to a high-performing, customer-focused team environment.

You will have the opportunity to;

• Conduct government agency searches and ensure compliance with related contracts and agreements.
• Triage and process customer requests, link them to infringement notices, and allocate to relevant officers.
• Manage data imports, create customer requests from emails, and finalise infringement reminder notices.
• Assist with withdrawal requests for vehicle-related infringements and support efficient service delivery to stakeholders.

We are seeking someone who can provide exceptional administrative support and deliver accurate, timely assistance in a dynamic environment. The role requires strong communication skills to manage sensitive information and engage effectively with stakeholders. You will demonstrate a high level of customer focus, attention to detail, and proficiency in Microsoft Office, while quickly adapting to internal systems.

Success in this position relies on excellent time management and the ability to prioritise tasks to meet deadlines. Strong interpersonal skills are essential for building positive relationships and contributing to a collaborative team culture. If you thrive in a fast‑paced setting and are committed to continuous improvement, we’d love to hear from you.

You will have a current driver's license.

Why City of Moreton Bay?

What you do with your life matters. It’s the same with your career.

We’re the third-largest council in Australia and one of the fastest-growing areas. As Australia’s newest city, we’re building something that’s never been done before: a new kind of city, inspired and empowered by a new kind of council.

This is your opportunity to develop skills and experience in a truly unique place, at a truly unique point in time.

At City of Moreton Bay, we’re focused on the vital work we do today. But we’re also focused on the future. On what can be – for our city, our Council and your career.

Here’s what you’ll love about a career with us:

• See it. To build a city of the future, first, you have to see it. The polycentric city we’re building will bring greater prosperity, sustainability and affordability to our city. This is your chance to contribute to something that’s never been done before.
• Shape it. You’ll get hands‑on in a rewarding career, serving and strengthening our communities for today and tomorrow. Our work is diverse, interesting and it matters – and it’s yours to shape and own.
• Live it. Contribute to the city you and your family want to live in and enjoy the lifestyle you deserve. And if you don’t live here, you’ll still find pride and connection in so many ways with our successful, resilient team.

You’ll also enjoy a range of other benefits:

• Find a better work‑life balance with a nine-day fortnight.
• Negotiated salary increases locked in through our EBA - 4% in July 2026 and a further 4% in July 2027 (or CPI capped at 4.5%, whichever is greater).
• Advance your skills and career through our Study, Training & Research Scheme (STARS).
• Make your pay go further with salary packaging options on novated leases, superannuation payments, smartphones and devices.
• Prioritise your health and wellbeing with discounted health insurance, free annual flu vaccinations and our Fitness Passport Program.
• Get support when you and your family need it most with our 24/7 confidential counselling service, and Mates in Construction programme.
• Our Caboolture office has local parking on site and is close to public transport networks, making for an easy commute.

Ready for a career that matters?

Join City of Moreton Bay, and help shape our city of the future.

Click on the 'Apply Now' button below to complete your online application. Please upload a current resume that demonstrates how you meet the requirements for this role. You will also have the option to add a cover letter should you wish.

As part of the recruitment process, applicants will be required to undergo a National Criminal History Check.

Please note our Talent Acquisition team will be taking a break from 24 December, returning Monday 5 January 2026. Our careers email inbox will not be monitored during this time, but we will get back to you once we return in the new year.

For more information about City of Moreton Bay and to stay across what’s happening in our city, follow us on LinkedIn.

Your Future City. See it. Shape it. Live It.

City of Moreton Bay extends across the traditional lands of the Jinibara, Kabi Kabi, and Turrbal peoples, and we acknowledge and pay respects to Traditional Custodians. We believe diversity of thought, background and experience creates better outcomes for our people and communities, and we strongly encourage applications from Aboriginal and Torres Strait Islander peoples and people of all ages, genders, abilities and cultural backgrounds.

Advertised: 18 Dec 2025 Applications close: 12 Jan 2026 23:55