Hotel Front Desk Clerk à Émirats arabes unis

Company Description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Job Description

• Handling all guest billing issues and disputes, including credit card initial inquiries and charge backs.
• Maintain healthy communication with the F&B and FO to ensure proper handling of daily backups for all in-house DB approved customers.
• Guarantee proper handling of the filing system in place according to FHR policies and procedures.
• Any additional tasks coordinated by the Assistant Credit Manager / Credit Manager / Director of Finance & Business Support.
• Prepare account billings promptly and accurately with required supporting documentation.
• Maintain up-to-date files for all outstanding accounts alphabetically by name.
• Respond promptly to guest queries and account disputes, including credit card initial inquiries.
• Assist the credit manager or accounting manager’s designate in the completion of the Accounts Receivable Officer duties.
• Assist the Credit Manager in the performance of his/her own duties as requested.
• Communicate promptly with the Credit Manager on any discrepancies in billing to reflect the high standards of Fairmont Hotels & Resorts.
• Perform any additional duties as assigned by the Director of Finance & Business Support or Assistant Credit Manager.

• Minimum of 2 years executive administration experience, preferably within a hotel environment.
• Highly organized and able to prioritize and meet deadlines in a fast-paced environment.
• Professional telephone manner and demeanor with a natural response to ‘smile’ on the phone.
• Excellent interpersonal, written and verbal communication skills (composing faxes, letters).
• Must be able to type a minimum of 50 wpm.
• Computer literacy a must, with a strong knowledge of Word, Excel, Outlook, and PowerPoint.