Solution Consultant, Customer Experience (CX) | Dubai, UAE

Teknowledge; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An innovative company is on the lookout for a Solution Consultant specializing in Customer Experience (CX). In this pivotal role, you will drive the technical aspects of sales for cutting-edge AI-driven CX solutions. Your responsibilities include engaging with clients to identify their CX challenges, designing tailored solutions, and collaborating with internal teams to ensure successful delivery. This role offers the opportunity to make a significant impact in transforming customer experience strategies while staying at the forefront of industry trends and technologies. If you're passionate about leveraging AI to enhance customer journeys, this is the perfect opportunity for you.

Qualifications

• Proven experience in customer experience consulting and pre-sales roles.
• Strong understanding of CX principles and customer journey mapping.

Responsibilities

• Engage with clients to assess their CX challenges and business objectives.
• Design and present tailored CX solutions leveraging industry best practices.

Skills

Customer Experience Consulting

Communication Skills

Analytical Mindset

Problem-Solving

Relationship Building

Education

Bachelor's Degree in Business

Bachelor's Degree in Marketing

Bachelor's Degree in IT

Tools

CRM Systems

Contact Center Solutions

Customer Analytics Tools

AI-Driven Engagement Tools

Job description

Solution Consultant, Customer Experience (CX)

Company: Teknowledge
Location: Dubai, United Arab Emirates
Posted: 5 minutes ago
Type: Permanent
Salary: Competitive

Overview
We're seeking a Solution Consultant, Customer Experience (CX) to join our team and drive the technical side of sales for AI-first CX solutions. This includes Conversational AI, MS Copilot, and the full spectrum of CX offerings—covering professional services, security, skilling, and support. As a key advisor, you will engage with clients to assess their CX challenges, showcase AI-driven solutions, and contribute to deal qualification, solution discovery, demos, proposals, and closing. Your expertise will help transform customer experience strategies, leveraging cutting-edge AI technologies to deliver exceptional value and a competitive advantage.

Responsibilities

• Engage with clients to assess their customer experience challenges and business objectives.
• Design and present tailored CX solutions that align with client needs, leveraging industry best practices and innovative approaches.
• Conduct product demonstrations, workshops, and presentations to showcase CX solutions.
• Collaborate with internal teams, including sales, product development, and customer success, to ensure seamless solution delivery.
• Provide strategic insights and recommendations to optimize customer journeys and improve retention rates.
• Stay updated on CX trends, technologies, and the competitive landscape to maintain thought leadership.
• Support pre-sales activities by delivering technical expertise and responding to RFPs.

Qualifications

• Bachelor's degree in Business, Marketing, IT, or a related field (or equivalent experience).
• Proven experience in customer experience consulting, customer success, pre-sales, or related roles.
• Strong understanding of CX principles, customer journey mapping, and digital engagement solutions.
• Experience with CX platforms such as CRM, contact center solutions, customer analytics, or AI-driven engagement tools.
• Excellent communication, presentation, and relationship-building skills.
• Ability to translate technical concepts into business value for diverse audiences.
• Analytical mindset with problem-solving capabilities and attention to detail.
• Ability to work collaboratively in a fast-paced, customer-centric environment.

Preferred Qualifications:

• Certifications in CX-related platforms (e.g., Avaya, Genesys, Nice, Salesforce, Sprinklr, etc.).
• Minimum 3 years of experience with one of the leading AI-driven, cloud-based customer engagement solutions: Genesys, Nice, Five9 or Sprinklr.
• Knowledge of industry-specific CX challenges in sectors such as retail, financial services, healthcare, or technology.

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