Solution Consultant, Customer Experience (CX) | Dubai, UAE

Solution Consultant, Customer Experience (CX)

Company: Teknowledge
Location: Dubai, United Arab Emirates
Posted: 5 minutes ago
Type: Permanent
Salary: Competitive

Overview
We're seeking a Solution Consultant, Customer Experience (CX) to join our team and drive the technical side of sales for AI-first CX solutions. This includes Conversational AI, MS Copilot, and the full spectrum of CX offerings—covering professional services, security, skilling, and support. As a key advisor, you will engage with clients to assess their CX challenges, showcase AI-driven solutions, and contribute to deal qualification, solution discovery, demos, proposals, and closing. Your expertise will help transform customer experience strategies, leveraging cutting-edge AI technologies to deliver exceptional value and a competitive advantage.

Responsibilities

• Engage with clients to assess their customer experience challenges and business objectives.
• Design and present tailored CX solutions that align with client needs, leveraging industry best practices and innovative approaches.
• Conduct product demonstrations, workshops, and presentations to showcase CX solutions.
• Collaborate with internal teams, including sales, product development, and customer success, to ensure seamless solution delivery.
• Provide strategic insights and recommendations to optimize customer journeys and improve retention rates.
• Stay updated on CX trends, technologies, and the competitive landscape to maintain thought leadership.
• Support pre-sales activities by delivering technical expertise and responding to RFPs.

Qualifications

• Bachelor's degree in Business, Marketing, IT, or a related field (or equivalent experience).
• Proven experience in customer experience consulting, customer success, pre-sales, or related roles.
• Strong understanding of CX principles, customer journey mapping, and digital engagement solutions.
• Experience with CX platforms such as CRM, contact center solutions, customer analytics, or AI-driven engagement tools.
• Excellent communication, presentation, and relationship-building skills.
• Ability to translate technical concepts into business value for diverse audiences.
• Analytical mindset with problem-solving capabilities and attention to detail.
• Ability to work collaboratively in a fast-paced, customer-centric environment.

Preferred Qualifications:

• Certifications in CX-related platforms (e.g., Avaya, Genesys, Nice, Salesforce, Sprinklr, etc.).
• Minimum 3 years of experience with one of the leading AI-driven, cloud-based customer engagement solutions: Genesys, Nice, Five9 or Sprinklr.
• Knowledge of industry-specific CX challenges in sectors such as retail, financial services, healthcare, or technology.

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