Service & Maintenance Engineer

Project Management Institute; Ras Al Khaimah; On-site; AED 400,000 - 500,000; Full time

Job summary

An established industry player is seeking a skilled Service & Maintenance Engineer to oversee the installation and maintenance of advanced CCTV and ELV systems. This role emphasizes expertise in Milestone Video Management Software, ensuring optimal system performance and security. The ideal candidate will have a strong background in troubleshooting and maintaining IP CCTV systems, along with the ability to work collaboratively with IT and security teams. This position offers an exciting opportunity to contribute to cutting-edge surveillance solutions while ensuring compliance with local regulations and industry standards.

Qualifications

• 3-5 years of experience in CCTV & Milestone VMS installation and troubleshooting.
• Expert-level knowledge of Milestone VMS and IP CCTV systems.
• UAE Driving License is mandatory.

Responsibilities

• Install and maintain Milestone VMS and CCTV systems.
• Conduct preventive maintenance to ensure minimal downtime.
• Provide remote and onsite support for troubleshooting.

Skills

CCTV Installation

Milestone VMS

Network Configuration

Troubleshooting

Preventive Maintenance

Education

Diploma in Electrical Engineering

Degree in Electronics Engineering

Degree in IT

Degree in Communication Engineering

Tools

Milestone VMS

NVRs

DVRs

IP Cameras

Server & Storage Solutions

Job description

The Service & Maintenance Engineer will be responsible for the installation, maintenance, troubleshooting, and technical support of CCTV and other ELV systems, with a strong emphasis on Milestone Video Management Software (VMS). The role involves diagnosing technical faults, optimizing system performance, and ensuring the highest level of security and surveillance system functionality.

Salary: AED 10,000

Key Responsibilities:

• Install, configure, and maintain Milestone VMS, including system setup, camera integrations, and network configurations.
• Perform system upgrades, patches, and software updates to ensure optimal performance of Milestone-based CCTV solutions.
• Conduct preventive and corrective maintenance of CCTV systems, ensuring minimal downtime.
• Ensure all NVRs, DVRs, and IP cameras are functioning correctly and meet client requirements.
• Diagnose and resolve hardware and software issues related to CCTV, Milestone VMS, and network infrastructure.
• Perform root cause analysis for recurring issues and implement long-term solutions.
• Provide remote and onsite support to clients and end-users for troubleshooting Milestone-related issues.
• Work closely with the IT and security teams to optimize system performance.
• Ensure all installations comply with local security regulations and industry standards.
• Maintain detailed service records, including maintenance logs, system configurations, and issue resolutions.
• Prepare and submit technical reports and service documentation as required.
• Coordinate with clients, contractors, and vendors to schedule maintenance and troubleshooting activities.

Qualifications & Requirements:

• Diploma/Degree in Electrical, Electronics, IT, or Communication Engineering.
• 3-5 years of experience in CCTV & Milestone VMS installation, maintenance, and troubleshooting.
• UAE D/L is mandatory
• Expert-level knowledge of Milestone VMS (XProtect, Smart Client, Management Client).
• Strong expertise in IP CCTV systems, camera configurations, and networking.
• Ability to work with VMS integrations, analytics, and access control systems.
• Experience in server & storage solutions for large-scale surveillance systems.
• Familiarity with networking protocols (TCP/IP, VPN, VLAN, PoE, RTSP, ONVIF).
• Milestone Certification advantageous