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Room ControllerFilled

Project Management Institute

Abu Dhabi

On-site

AED 30,000 - 60,000

Full time

4 days ago
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Job summary

An established industry player is seeking a Rooms Controller to enhance guest experiences through exceptional service and operational excellence. In this dynamic role, you will be the key point of contact, ensuring seamless communication between departments and managing guest inquiries with professionalism. Your responsibilities include coordinating room assignments, maintaining relationships with stakeholders, and promoting a culture of innovation and continuous improvement. If you are a vibrant and outgoing individual with a passion for hospitality and a commitment to excellence, this opportunity is perfect for you.

Qualifications

  • Graduate in Advertising, Marketing, or Communication with relevant experience.
  • Fluent in English, preferably Arabic, with strong communication skills.

Responsibilities

  • Facilitate guest arrivals and departures, ensuring smooth operations.
  • Handle guest inquiries and complaints efficiently and professionally.
  • Coordinate with various departments to maintain operational efficiency.

Skills

Fluent English Communication
Customer Service
Problem Solving
Team Coordination

Education

Degree in Advertising, Marketing, or Communication

Tools

Computer Literacy

Job description

Job Description

PRIMARY RESPONSIBILITIES:

Responsibilities

As a Rooms Controller, you are responsible for facilitating the guest’s arrival and departure by streamlining the operation and communication within the Front Office and other departments, ensuring every guest stay will become a memorable experience. Your role will include key responsibilities such as:

  • Deal promptly, efficiently, and pleasantly with any queries and resolve guest complaints that may arise.
  • Maintain a good working relationship with all Front Office colleagues, with particular emphasis on Guest Services and Front Desk.
  • Coordinate with all Managers and Supervisors of Front Office to ensure that daily Front Office operations run smoothly.
  • Attend to all guest inquiries directed to you in a professional and helpful manner.
  • Ensure all arriving guests’ rooms are either assigned prior to arrival or are sufficiently available for the Front Desk to allocate upon arrival.
  • Maintain an up-to-date knowledge of all groups in terms of arrival, stay, and departure requirements. Communicate this with the department and attend the pre-arrival meetings on a daily basis.
  • Ensure all guest billing is prepared prior to departure to avoid any delays or discrepancies.
  • Ensure that rooms control and room revenue controls are in place.
  • Assist the Guest Service team in the lobby when required.
  • Have good coordination with the finance, Housekeeping, and other operational departments.

Others
  • Operate as a key point of contact for the hotel on RPS, CX, Sustainability – Tree of Life.
  • Establish and maintain strong relationships with key stakeholders, both internal and external, on sustainability.
  • Source local and international content and connect/collaborate with stakeholders to enhance guest experiences.
  • Any other duties as assigned by the General Manager.

Accountabilities
  • Represent Dusit’s brand and its values at all times, establishing relationships and delivering an exceptional guest experience while promoting graciousness.

Company’s Culture
  • Communicate and fully embrace the Company’s culture; incorporate the Graciousness Pillars and integrate the Tree of Life into all activities. Lead by example and cascade Dusit’s culture to all colleagues.
  • Be a change agent; agile, adaptive, and open to new ideas and approaches. Embrace innovation and foster a culture of continuous improvement.

CONFIDENTIALITY & DATA PROTECTION
  • Ensure confidentiality from acquiring, storing, transferring, and disposing of all intellectual property and databases, both hard copy and electronic, in compliance with Data Protection guidelines of local and international laws.
  • Adhere to Dusit Internet and Email policy at all times.
  • Ensure Hotel, Customer, and Staff information or transactions are kept confidential during or after employment with the company.

Job Requirements & Qualifications

You should be an advertising, marketing, or communication graduate with preferable experience in a similar field. You must be computer literate with fluent and effective communication skills, both verbal and written in English, and preferably Arabic.

Knowledge & Competencies

The ideal candidate will be a confident, outgoing, vibrant, and innovative individual. You will be able to work independently and promote the brand image and market status while maintaining accurate documentation and account records.
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