Operations Manager

Project Management Institute; Dubai; Hybrid; USD 80,000 - 120,000; Full time

Job description

At Papel Holding, we're not just another Fintech company. We're on a mission to revolutionize the financial landscape. From innovative banking solutions to cutting-edge digital asset products, we're transforming how people interact with money.

Our offices are strategically located in some of the world's fastest-growing industry hubs: Dubai, Vienna, and Hong Kong.

Careers at Papel suit those who want to have an impact, who are comfortable getting uncomfortable, willing to take risks and win big. We are brave, laser-focused and have high aptitude, with a little playfulness for good measure. If you're someone who thrives on high accountability, possesses a start-up spirit, and flair for industry-savvy solutions, you'll fit right in.

If this resonates with you, you'll have the opportunity to make a real impact and be part of something that's changing how we interact with money and wealth.

Responsibilities

We are seeking an experienced Operations Manager to lead and optimize the operations for the business.

Operational Leadership & Strategy

• Manage and supervise cross-functional teams, including Business, Compliance & Risk, Finance, Customer Support, Technical Development, and Product Management.
• Ensure operational readiness for multiple projects by orchestrating cross-departmental coordination.
• Develop and implement operational strategies that are aligned with company goals such as, but not limited to; Standard Operational Procedures, workflows, and performance KPIs - translating the plans into actionable initiatives.
• Align operational execution with business-approved objectives and regulatory requirements.
• Identify areas for improvement in existing processes and implement solutions to increase efficiency, productivity, and reduce costs. Document and maintain operational procedures.

Web3 and Blockchain Operations

• Oversee various on-chain transactions, transaction monitoring on custody providers.
• Optimize liquidity management and fiat settlement mechanisms.
• Ensure seamless interaction between wallets, exchanges, and payment rails.

Regulatory Compliance & Risk Management

• Basic knowledge about AML/KYC procedures in Web3 field.

Product & Customer Experience

• Enhance the user journey and overall customer experience, integrating project management tools like JIRA, Confluence, Miro and CS platforms like Zendesk and Slack.
• Work closely with tech team to optimize the product offering and ensure seamless service delivery.

Requirements

• 7+ years of experience in operations with hands on digital assets and web3 industry exposure.
• Proven ability to manage cross-functional teams and execute complex projects.
• Experience with customer journey design, project management tools, and support operations.
• Strong analytical skills with a data-driven approach to decision-making.
• Excellent leadership and stakeholder management skills.
• Experience working in a startup and being comfortable with fast-paced and adapting environments.

Benefits

• Opportunity to work on impactful projects in the fast-growing fintech space.
• Competitive pay.
• Flexible work environment, including opportunities for remote work.
• Healthcare.
• Generous time off policies.