Manager Center for Inclusive Learning

Lead service center operations, enhance service delivery, manage resources, ensure compliance, and foster employee engagement with strong leadership and communication skills.

Oversee call center operations, improve customer service, provide coaching, handle escalated issues, and ensure compliance with policies.

Responsibilities:

1. Oversee the daily activities of the team and set short-term targets and long-term goals.
2. Evaluate existing team performance and implement improvement strategies.
3. Develop and implement contact centre strategy, manage budget, coach employees, analyze data, and ensure operational efficiency in a customer-centric environment.
4. Manage wellness center operations, develop programs, drive revenue growth, and lead a team while ensuring exceptional guest experiences and financial performance.
5. Generate sales growth, manage client relationships, implement lead generation strategies, and possess strong technical aptitude in Cloud Telephony and Call Centre sales.
6. Oversee daily operations, implement policies, ensure compliance with regulations, manage budget, develop marketing strategies, and foster a collaborative work environment.
7. Responsible for managing customer appointments, billing accuracy, product sales, and addressing complaints while ensuring customer satisfaction and maintaining stock inventory.
8. Provide specialized dermatological care, ensure compliance with ethical standards, and participate in medical staff development and quality improvement activities.
9. Support Workforce Operations management, implement solutions, manage reporting, and possess analytical skills; bilingual in Arabic and English preferred.
10. Lead and mentor a team of call center agents to ensure high performance and motivation levels. Monitor call metrics and service levels daily, implementing strategies to improve.

Job Location: Abu Dhabi, Al Ain - United Arab Emirates (UAE)

Experience: 1 - 5 Years

Job Title: Call Centre Supervisor

Company: Confidential Company