Loyalty Systems & Process Officer

Project Management Institute; Abu Dhabi; On-site; AED 40,000 - 80,000; Full time

Job summary

A forward-thinking company is seeking a detail-oriented professional to support its partnerships team. This role is crucial for managing administrative processes and ensuring smooth operations with partners. You will collaborate with various internal stakeholders and external partners to drive growth and enhance member experiences. Your responsibilities will include managing billing processes, coordinating marketing initiatives, and supporting the launch of travel partnerships. If you're passionate about the aviation industry and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• 3+ years of experience in loyalty programs, preferably in aviation.
• Strong analytical skills and proficiency in GDS and LMS.

Responsibilities

• Manage monthly billing and reconciliation for travel partnerships.
• Drive marketing campaigns for hotel and car rental partners.

Skills

Data analysis

Problem-solving

Communication skills

Collaboration skills

Project management

Education

Bachelor’s degree in business administration

Bachelor’s degree in marketing

Bachelor’s degree in information systems

Tools

Microsoft Office Suite

Amadeus

Sabre

COMARCH

Ariba

Job description

Synopsis

This role plays a key purpose in supporting and enabling the partnerships team. This role will be responsible for owning key administrative processes and working with partners to guarantee smooth operations and managing campaigns to ensure partner growth. With focus on automation to continuously deliver an enriched member experience for airline, hotel and car rental partnerships for Etihad Airways and Etihad Guest. Responsibilities involve working with administrative systems (Ariba), Global Distribution System and legal contractual processes as well as external partners. Collaboration with internal stakeholders, including finance, legal, procurement and marketing as well as external partners will be a core part of the role.

Accountabilities

• Manage the monthly billing and reconciliation process (for Travel Partnerships) with internal and external stakeholders. Address any dispute & conduct system health checks to ensure on-time invoice settlement.
• Independently drive campaigns for hotel & car rental partners working closely with line manager, internal stakeholders, marketing & partners.
• Ability to independently set-up cadence meetings with partners & internal stakeholders to support business development & discuss marketing initiatives.
• Building travel partnerships reporting from the data provided by the accounting teams.
• Supporting airline partnerships launches & initiatives working closely with line manager & alliances team to meet support incremental revenue growth.
• Support delivery in the execution/on-boarding of travel partnerships from an operational & administrative perspective. Working closely with the line manager, internal stakeholders & partners.
• Support testing for system enhancements, for the purpose of process re-engineering. Working closely with the projects team to deliver travel partnerships projects.
• Co-ordinate with vendors & partners on a regular basis to enhance processes & fix bugs.
• Document & analyze the file exchange process, report anomalies & progress. With Focus on process automations solution.

Education & Experience

• Bachelor’s degree in business administration, marketing, information Systems, or a related field.
• Minimum 3 years’ experience in a loyalty program, preferably within the aviation industry. Prior experience in loyalty systems coupled with strong analytical skills.
• Proficient in airline global distribution systems & Loyalty Management Systems, such as Amadeus, Sabre or COMARCH.
• Ability to manage multiple priorities, work effectively in a fast-paced environment.
• Data analysis and problem-solving skills.
• Strong communication and collaboration skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience managing external partners/ stakeholders.
• Support the accrual process by monitoring & processing files, working closely with the line manager to achieve set targets within agreed SLAs.
• Coordinating BAU requirements from member services teams and partners with operational & administrative items within an agreed SLA. Closing out member queries with resolutions in a tactful manner.
• Ensure all processes & integration are well documented as required to ensure business continuity.

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

To learn more, visit etihad.com

Recruitment Fraud Alert

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.