Customer Happiness Officer

The Customer Happiness Officer at a Smart Salem Medical Center is responsible for ensuring a positive and exceptional experience for all visitors of the Center. The primary goal is to manage customer satisfaction, address concerns, and foster a welcoming and supportive environment that enhances the overall experience at the Center. The role is focused on delivering outstanding customer service, improving customer experiences, and ensuring that customers receive the correct information about the services provided by the facility.

Key Responsibilities

• Greet the customers of the Center.
• Assist the customers during registration/journey in the Center.
• Provide customers with information on products and services available at the Center.
• Handle customer complaints and concerns, providing swift and appropriate resolutions to issues, ensuring that the patient's experience is as smooth as possible. Involve the Center manager if needed.
• Maintain a proactive approach to anticipating patient needs and ensuring their comfort.
• Gather, assess, and analyze feedback from patients and visitors, using this information to improve the service and operations of the medical center.
• Ensure the client's documentation is checked and verified to align with Dubai health regulations.
• Understand and be familiar with the processes/documents required for each type of Visa.
• Be able to answer confidently any inquiries addressed by clients.
• Work closely with medical and administrative staff to ensure a seamless and efficient patient experience.
• Maintain a professional and tidy appearance that reflects positively on the company.
• Maintain a clean and safe work environment.
• Provide regular updates to senior management regarding customer satisfaction and any issues or areas needing attention.
• Maintain and reserve company assets from damage/loss.
• Work as an effective and responsible team member, supporting others and exploring mechanisms to develop new ways of working.
• Understand own role and scope in the organization and identify how this may develop over time.
• Act as an ambassador for Smart Salem, ensuring the center’s values are reflected in every interaction with patients and visitors.

Knowledge and Skills

• Computer Literacy (MS Office, CRM systems).
• Upselling.

Core Competencies

• Excellent communication and interpersonal skills.
• Problem-solving abilities and conflict resolution skills.
• High emotional intelligence and empathy.
• Strong organizational and multitasking capabilities.
• Knowledge of healthcare-related policies and procedures.
• Ability to work effectively in a fast-paced, patient-focused environment.

Qualifications and Experience

• Academic Qualification: High school diploma, or diploma in Hospitality, communications, social studies, or similar.
• Experience: Minimum 3 years’ experience in customer service within the medical or hospitality industry.

How to Apply: